Customer Feedback
Below are a few words, testimonials and reviews from our customers.
  • I just wanted to say that I ordered a Peak UK Ocean Bothy yesterday online and when I returned home today it was delivered to my house in the highlands the next day, exceptional service and I wanted to thank you for that. (Robert, 03/03/17).
  • Very impressed- it arrived this afternoon??. Thanks again (Jim, 23/02/2017).
  • Ultra jacket received this morning.  Fits perfectly. According to the weather forecast I may be able to try it out tomorrow! Thanks again, Jeremy (Jeremy, 22/02/2017).
  • Up and Under provided me with excellent service, product choice and price. I ordered 30m of cordage and they sent me 32m as the first metre or so was quite kinked, not beyond use, but well kinked. I was very thankful  for this bonus and consideration, which I think you'd be hard pushed to get in most online or even physical shops. So well done Up and Under. (Marcus, 13/02/2017.)
  • Socks came this morning. Fit perfectly. Fantastic service - I only sent the email late yesterday afternoon and the postman delivered them this morning.
    (Jeremy, 10/02/2017).
  • ...Quality service from Up and Under and a great product at a great price (Mammut Performance Static rope)- will use again. (Mike, 31/01/2017).
  • Thanks for the VERY FAST delivery. (Bob, 28/01/2017).
  • Received this morning - thanks - very efficient as usual. (Jeremy, 10/01/2017).
  • Thanks, The throwbag arrived easily in time for Christmas and the postage was quite reasonable so I am very happy with my purchase. (Richard, 09/01/2017)
  • Very quick service and competitive pricing. Will use again. (Ryan, 08/01/2017).
  • It arrived this morning.  Thanks for the speedy service! (Richard, 21/12/2016)
  • Many thanks for the speedy a* service. Shorts arrived today! Looking forward to giving them to my son for Christmas! (Amanda, 29/11/2016)
  • Thanks Chris, I came in and purchased one + base layer and soft shell. You have a great store. (Michael, 29/11/2016)
  • Thanks for the speedy delivery of my order.  I have no hesitation purchasing from again & recommend Up & Under highly. (Nick, 27/11/2016)
  • Contact tow excellent thanks, as described and works well, particularly like ability to  quick release (Joan, 27/11/16)
  • Fast, efficient, professional service with a personal touch. Thank you. (Shae, 21/11/2016).
  • Order arrived this morning - thanks. Really pleased with the plasma jacket. best wishes, Jeremy (PS you are very efficient - I ordered some coat hangers from amazon a week ago and they have not arrived yet! (Jermey, 15/11/2016).
  • As usual excellent service. Thanks very much! :-). (Wendy, 25/10/2016).
  • I recived my boots yesterday. They are great. Thank you for your effort. (Danilo, 19/10/2016).
  • I can’t fault the service you guys gave when I bought the Arcteryx jacket. Brilliant and friendly communications, spot-on advice and super helpful when it came to working out the fit on something bought via the internet and therefore not tried on by me (getting a similar size staff member to give me fitting feedback). You’re the best real-life and online shop for outdoor gear there is. (Mark, 13/10/2016).
  • Excellent service, thank you. (Andrew, 13/10/2016).
  • Super quick delivery, well packaged, would use again, many thanks. (Stuart, 12/10/2016)
  • Excellent prompt service with all items delivered in good condition. (Brian, 07/10/2016).
  • Just wanted to say a big thank you for recommending and fitting the Salewa Condor Evo GTX mountaineering boots when I was in your shop.  I've just come back from a mountaineering trip to Switzerland when I climbed the Monch, did a rock climb on part of the Eiger, a Via Ferrata on the Schilthorn and a rock climb at Stockhorn as well as a day hike from Grindelwald.  I wore the boots every day and they were really comfortable especially with the high arch inner soles. Thanks again and very happy for you to put this on your website. (Allyson, 25/09/2016)
  • Just received the backpack, it's great thanks (Pietro, 19/09/2016)
  • All excellent. (Richard, 17/09/2016).
  • Really happy with the products and the quick service. My purchases arrived here in New Zealand within 4-5 days of ordering. (Paul 16/09/2016).
  • The helmet you sent is perfect and it arrived really quickly! (Fiona, 16/09/2016)
  • I found your website easy to use, your delivery cost reasonable and delivery time prompt. I twice spoke to someone on the phone who has a great phone manner and found or knew the answer to my question very quickly. I've already recommended your website to several friends. (Jon, 13/09/2016)
  • Thanks for listening and coming up with ways to protect the product during transit. The extra cardboard plate you put under the lid had a cut in it from when they opened the package at the border inspection, they were reckless as I thought. It took the cut and saved my Western Mountaineering down sleeping bag. (Mattias 10/09/2016)
  • Jacket arrived today. Fits like a glove, cheers for the info on that! Amazing service all round, thanks! (Mark, 09/09/2016)
  • As always, great service and delivery. Thanks! (Sally, 02/09/2016)
  • Everything was just perfect! A very good customer service (special thanks to Ben), who could help me with the little problem that occured. Thanks a lot! (Lennart, 01/09/2016)
  • Service top notch, product fair quality (Mark, 24/08/2016)
  • Very pleased with my purchase, offered at a very competitive price, and the next day delivery was swift and efficient (Robert, 06/07/16)
  • Thank you for good service, fast delivery and a product I am very satisfied with! (Anja, 05/07/16)
  • Thank you your service has been extremely efficient. (Clint, 28/06/16)
  • I am very happy to confirm that as with all my previous online purchases with you, the service was exemplary. I will keep coming back to Up and Under for my future kit requirements! (David, 21/06/16)
  • Very impressed with the speed of delivery! (Shelley, 18/06/16)
  • I was bowled over by the the support and assistance that Emily gave me. With her help, I got the right kit, quickly, and at an excellent price. (Edmund, 09/06/16)
  • Very happy with your service (Jolan, 07/06/16)
  • Your service is aways fantastic and shipments often arrive earlier than I expect. Thanks heaps, I will definitely be purchasing more off you guys in the future :) (Wendy, 24/03/16)
  • Just wanted to say thanks for the quick dispatch of Werner Tybee earlier in the week. Great communication and packaging in super-fast time, top notch! (Nick, 12/03/16)
  • Once again, Up and Under supplied a first class service........you must have posted it out the same day! Great product and a great result all round. (Simon, 19/02/16)
  • I can only give you positive feedback, the website was easy to navigate and purchase from! The boots arrived the next day as promised and are an excellent boot that I could only find on up and under! Thank you for your service and I will shop here again, I have already started telling people about your website! (Gordon, 15/02/16)
  • I was quite impressed with the personal interest taken when I phoned. I think I spoke to you and to one or two other people, and you all seemed 'on the ball'  and practical about how to answer my enquiry. (Helen, 12/02/16)
  • Delivery was quick, we had no problems with the purchase, and will remember the website for future needs. (Maureen, 12/02/16)
  • I am a repeat customer of Up and Under for my kayak gear; I have found both their online and shop store experience to be faultless. Their prices are very competitive and the next day delivery is exactly that...always. As and when I need any new or replacement kayak kit, Up and under is always my first port of call and I can't see that changing given the very positive experience I have had to-date. (David, 12/02/16)
  • I was having real difficulty finding a 4 season, long sleeping bag.  Many other stores had been unable to help, but Ben from Up and Under was incredibly helpful, and helped me find the bag I needed. Thanks very much! (Danny, 29/01/16)
  • Just wanted to say thanks again for the advice on the Boreal Magma's. They arrived yesterday and so far, I'm very pleased with the fit, quality and comfort.  Also, thanks for the fast service, complimentary waterproofer sample and handwritten note, always a nice touch. (Jean-Paul 10/01/16)
  • What a diamond of a shop this is. This is a store that stands head and shoulders above others. They have the equipment in store and the knowledge to draw on should it be needed. I would have no hesitation in shopping with them again. (Martin, 25/11/15).
  • Thanks so much to you and your team for the awesome products and fantastic service!! (Wendy, 24/11/15)
  • Very good eshop and happy to deal with you. (Trevor, 13/11/15)
  • Thank you so much for sending my boots so promptly, Zamberlan are definitely the best fit for small womens feet! I had my first pair in 1998 (Treklites) and this (Ultralites) is the third pair I have had and just as good as the first. Please keep stocking them for the benefit of others!! (Kate, 28/10/2015)
  • As usual, the service from Up and Under has been excellent.  Prompt shipping, excellent response to enquiries.  I'll be back :-) (Ian, 14/10/15)
  • I am delighted with the service from Up and Under. The processing and postal was swift. (Tomas, 12/10/15)
  • Just like to say thanks for the fantastic service. Ordered my stuff on-line and was delivered next day!! Can't get better than that. Will gladly recommend. (Peter, 06/10/15)
  • Just a line to let you know that I thoroughly tested the oversuit and you will be pleased to see that I don't plan to ask about your returns policy. It was well up to the job. Thanks for the prompt service, I was very glad to have the right kit for the trip. (Kevin, 02/10/15)
  • I was very impressed by your service and speed of delivery. (Paul, 30/09/15 www.frontierbushcraft.com)
  • Very happy with the product and very impressed with your brilliant service. (David, 30/09/15)
  • I just wanted to say thank you for the excellent service from you at upandunder. My Jottnar Bergelmir and Vidar arrived this morning, carefully packaged. Thanks for turning my order around so quickly - very impressive! The Bergelmir fits a treat and it looks a great piece of kit. I'm also very impressed by your price offer on it - I'm almost hoping for some rough weather to give it a try-out! (Peter, 19/09/15)
  • Many thanks folks, received item this morning. Very quick service. (John, Belfast, 16/08/15)
  • Thanks again for catering to all my aid climbing equipment needs! As a returning customer and avid aid climber, I really appreciate your service of making Yates and Mosesgear available in Europe. (Jens, Germany, 30/07/15)
  • Hi Chris, just taken delivery of a perfect fitting jacket, can't describe how perfect the small size is!  There are some pieces of kit that surpass all others and this crux womens plasma jacket was worth waiting for andI am so looking forward to many memorable adventures over the coming years, and she will be sent for an annual clean at scottish mountain gear!  thanks for all your help and support over these last months! (Amanda, 27/02/15).
  • Thank you very much for a very good job! (15/01/2015) I received my order. Very, very happy. Thank you!!!.(Denis, Khazakstan 28/01/2015  http://trekkingclub.kz/eng/index.php)
  • Thank you so much for your very efficient service, lovely staff, their help & assistance was purely superb from beginning to end. (Lynda, 11/12/14)
  • Thanks heaps for the excellent service again :-) (Ian, 22/10/14)
  • This was the second time I have ordered kayak gear from Up and Under and have been thoroughly impressed with the quality of service and speed of delivery. I have since visited the shop in Cardiff and found the staff to be incredibly helpful and knowledgeable. The shop carries a huge range of stock across two floors and well worth a visit. I will have no hesitation in ordering any further gear from Up and Under and would recommend them highly both for their online and shop service. Best Wishes (David, 18/10/14)
  • I'm very pleased with the product and the service at Up and Under, best wishes (Richard, 04/10/14)
  • As far as service goes, I've only encountered one online retailer with service as good as yours (a small NZ cycle wear company called Ground Effect).  Particularly given I live on the other side of the world from you, the speed with which you answered questions was stunning. Payment was a breeze (as it should be in this day and age!), the product was despatched promptly and arrived quickly and intact (always a good thing).  I will definitely shop with you again :-) Cheers (Ian, 03/10/14)
  • Good prompt service. Explained availability issues and suggested a solution when what I wanted was not available. Very Happy (David, 02/10/14)
  • Excellent service! Thanks again (Mick, 29/08/14) 
  • You guys have always given me expert advice and top service, particularly when things have gone wrong with my kit and you have made returns for me. I have always tried to give you my custom as a little independent retailer – long may you continue! Thanks again. (Steve, 18/08/14) 
  • All arrived safely in Chamonix, thanks for the great service (Pete, 03/07/14)
  • I would just like to say what a pleasure it has been to shop with yourselves, the website is easy to use, delivery as promised the next day.  But what made you stand out was the personalized note attached to the invoice. If I need bits again I will be back, big businesses should take note of your work ethics. (Ali, 30/06/14)
  • I'm thrilled with the purchase of my Palm Surge dry top and assorted minor boating gear. Delivered to NZ without fuss, great value, like shopping locally but thousands of miles away! (Steve in New Zealand, 11/03/14)
  • Thanks for a superb service. The Jottnar Bergelmir jacket arrived at 9.10 this morning, 18 hours after I ordered it, truly excellent service. Have already been out in the wind and rain in it. Brilliant jacket! I would have no hesitation in recommending your firm to my trekking colleagues. ( Phil,
    08/02/14)
  • I only placed the order yesterday and I’ve already received the goods this morning. Very impressive…Thank you! Will not hesitate to recommend you to others. (Simon, 17/01/14)
  • The Jottnar Fjorm I bought off you is a brilliant product - no more feeling like the Michelin man - really lightweight and very warm.The delivery was made two days after I ordered it. I will definitely use Up and Under again. (Phil, 9/12/13)
  • Nice and easy online transaction. Dispatch and delivery was very fast. Thank you for the good service (Simon, 29/11/13)
  • I was delighted with your service - to have the products delivered so quickly and so politely was very impressive and most appreciated! I think you offer a wonderful service (Karen, 15/11/13).
  • I am very pleased with the neoprene mitts I bought from you. The price was good and the service very prompt. Thank you (Chris, 13/11/13)
  • The mail order service I have received has been excellent - items ordered have arrived very quickly and the returns process is very straightforward. I have also phoned the shop for advice relating to an item I had ordered and the advice given was really useful, being from someone who had used the item themselves. Alternative options were suggested and posted by the next day so I could make an informed decision, which I did. Couldn't be more helpful or efficient. (Lesley, 13/11/13)
  • I was very pleased with your service. The delivery of the buoyancy wedges was quick and cheap compared with another supplier who wanted £33 for delivery because of the remoteness of Inverness! Using the same courier!! (Iain, 09/11/13)
  • Excellent service. Ordered on Monday and arrived the next day. Gentleman I spoke to couldn't have been more helpful. Thank you very much for everything. I will certainly recommend you (Lynn, 07/11/13)
  • Your service was superb and should act as an example for the other online shops. (Petar, 07/11/13)
  • First of all the price of the Colin Prior poster was amazing, definitely the cheapest on the whole of the internet that I could find, I was delighted with that surprise!  Secondly your website is fantastic and easy to navigate around, I am a keen mountaineer and rock climber and loved your large selection and excellent brands of outdoor wear and gear.  Payment was easy to make online and delivery was superfast, I received my order in the post the next morning!!!  All in all, my experience on Up and Under was brilliant and I will definitely be keeping this site on my "favourites" tab on my computer, I'll be back!  Thanks again for fantastic service!  (Kirstin, Inverness 07/11/13)
  • Very good experience with Up and Under. I bought a Palm Gradient short, A Palm Fuse Cag, Palm Descender kayaking Shoes and a Peak UK Neoskin pants in several orders and the service was always great.
    3 Days of delivery time for France (Near Paris), very impressed ... I will order again. Thanks for All. (Christophe 03/11/13)
  • Good service-order arrived in time for a birthday-recipient was delighted-many thanks (Peter, 07/09/13)
  • I thought the service was great and the next day delivery brilliant. Ordering something for a beach trip later in the week meant I needed it the next day and it worked perfectly. Will order again from Up and Under (Oliver, 28/07/13)
  • The Oceana jacket seems excellent, used a couple of times now. Appears well made, warm with a good base layer but cool enough on a sunny day with a thin T shirt. Service was excellent - next day delivery to the north of Scotland is always impressive (Mike, 24/07/13)
  • I was very happy with both the service and the product. The order was processed quickly and I was very pleased with the speed of delivery to Germany. The Zephros 1 Lite is exactly the product I was after; very light, small pack size, quick to pitch and just the right size once pitched ( Tom, 06/07/13)
  • Hi just to say I was really delighted with your helpful service and efforts to find affordable delivery up to Inverness. You had all the items I wanted in stock and I was really impressed with the speed of delivery and tracking. Many thanks (Andy, 16/06/13).
  • I think the recent deals you had on Sterling Rope was excellent and am very pleased with my new 34m Sterling Velocity 9.8mm which arrived promptly and in perfect condition.  Just annoyed I missed the other deals on the 49m etc.  Would be good if you could email me next time you get the same deals if indeed you do. Many thanks (Tim, 07/06/13).
  • Excellent service, all went according to plan, including my request to change size of the buoyancy aid, will use again (Chris, 31/05/2013).
  • Picked my Salewa Blackbirds from you on Friday and then did the Welsh 3 Peaks, Pen-y Fan, Cader Idris and Snowdon on Sat and Sun. FANTASTIC boots, not a hint of a blister or pressure point, very very happy. The sunshine help too! Thanks for your guidance and advise during fitting/selection, would recommend you to anyone and of course The Blackbirds. Next major challenge for the boots is Mt. Blanc in August - however going by the past weekend performance will be more of challenge for me. Thanks again and see you all again soon (Dafydd, 28/05/2013).
  • Last week I had the pleasure of visiting your shop (again) and being served by Cathy who was most helpful and very understanding. I explained my needs and was given impartial and unbiased information. - The shop will always get the highest recommendation from me to anybody that asks. Mark, Hengoed (20/05/2013).
  • Great service and great products! (Douglas 05/05/13).
  • I was happy with your service. The boots arrived quickly and were very well-packed (Pat 03/05/13).
  • Good price for a good product. Service from Up&Under was excellent from quick delivery to very good communications. Thank you! (Louise 27/04/13).
  • All went  very smoothly and  your communication was excellent and also its very nice to have a personal touch rather than a computer generated form (Dougal 24/04/13).
  • Thanks, you may like to know that you are the only outdoor specialist offering such a quick turnaround (Brian 15/04/13).
  • I was very pleased with both the service and the product I purchased from your shop. The delivery time was excellent and I was pleased to have received them earlier than expected. The product itself was the best part though, your shop was the only shop I could find who were selling the Berghaus Yeti Extrem Insulated Gaiters in size XL. Overall I am very impressed with the service and will hopefully be using you again when shopping for my expedition (Stuart 02/04/13).
  • Great experience shopping with Up and Under. Bought a sample Patagonia jacket at a great price. It arrived the next day despite all the snow! (Julie 01/04/13).
  • Once again up and under come up trumps. Chris was most helpful on the telephone giving me impartial advice and service. I ordered an arcteryx venta sv jacket very late in the day and it arrived the following morning! 1st class service indeed. You put many other places to shame. Mark, Hengoed (16/10/2012)
  • Your shop has offered so much help since I started ordering last week that I can't see how I'll order from anywhere else even if it's a bit cheaper as your customer service is second to none. Mark, Banbury  (10/10/2012)
  • Thanks very much for your speedy response and service. You have a convert to your shop and services. Mark, Cardiff (04/10/2012)
  • Just a quick note to thank you both for all your help with ski socks that I gratefully received today, Brilliant!! My son is embarking on a school skiing trip to Bormio, Italy in December and will be very pleased that he will be wearing his new Thorlo's! Thanks again ~ we owe you a sml beer! Kind regards Neil, Lincolnshire (21/09/12)
  • I ordered 2 kayak hatches yesterday afternoon and they arrived at my door in Lochaber the next morning. I'm amazed! A welcome change from the usual service delays we experience up here in the Highlands. I will not hesitate in recommending you to all my kayaking pals...well done! Geoff, Fort William (20/08/12)
  • Recently my wife who has worn Keen boots for the last five or six years wanted to buy another pair.  We tried all over the Lake District where we live but she could not get the right size in the right colours.  In desperation we telephone Keen in Portland, USA and they suggested we contact Up and Under. We did so and were absolutely delighted with the degree of interest that was shown in our problem.  We were sent a pair of boots which arrived the day after we ordered them which was fantastic however they were the wrong size. (my wife's fault!).  However this was no problem to Up and Under who asked us to despatch the boots back to them.  A full refund was given and a new pair of the right size was ordered direct from Portland.  The new boots arrived with us about 7 working days from the order. They fit perfectly and both my wife and I were extremely pleased with the service we got from Up and Under.  It is a refreshing change these days to find somewhere who really cares about their customers.  Well done Up and Under! Kind regards Tony (England 02/08/12)
  • Dear up and under, I just received my marmot zion jacket today and it's absolutely fantastic and have exceeded my expectations completely. Your service was impeccable as well, faster than I thought and I will definitely shop at your place again. Regards John (Denmark 05/07/12)
  • Congratulations on your service, it was excellent and your price competitive. - Howard (England 26/06/12)
  • I have to say next time I need to buy something I will come to the back to you guys.. Service has been brilliant. Other e retailers can learn from you. - Richard (England 20/06/12)
  • I was also super-impressed about the shipping speed. Literally took like three days (counting the weekend!). Nice. - TP (Finland 07/06/2012)
  • I'd like to thank you for such good customer service. Examplary! - TP (Finland 31/05/2012)
  • I live in New Zealand and recieved my Palm Extrem PFD in 4 days...that is amazing to say the least, this is my 1st experience with Up & Under and if it's typical I'm very happy! - Andrew (New Zealand 05/2012 copied from our Facebook page)
  • Hi Chris, just a line to say that I received your order today for the two Scotty rod holders. I am extremely pleased with them, and the short delivery time was excellent Customer Service on your part. Thank you also for the 'personal touch' of your hand written note on your compliment slip. Happy fishing and tight lines extended to you too.  With Kind Regards from John (England 23/05/12)
  • Thank you Up and Under,our Zamberlan& Meindl boots (as recommended by you) worked well with the Kahtoola Microspikeswhen we hiked in the snow around Val D'Isere. -Tony (04/2012 copied from our Facebook page)
  • Great online shop for climbing gear from Craig (01/2012 copied from our Facebook page)
  • For over 30 years I have been buying stuff from Norman and his crew. Always the best advice and they don't push what ain't right for you whether climbing or kayaking. - Gwyn (12/2011 copied from our Facebook page)
  • Got an email as promised when the Typhoon knife was back in stock. Once again, no problems with the order process and fast shipping. Again, many thanks! - Mark (12/2011 copied from our Facebook page)

 
If you have anything that you would like to have added to this page please contact eshop@upandunder.co.uk
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