Contact/ Find Up and Under

If you need to chase up an order, enquire about international postage or if you want to travel to Cardiff to visit Up and Under outdoor gear or Up and Under Watersports to have a wetsuit or some boots fitted, try some axes out on our ice wall or test a demo boat  - then here's how to do it.

Email: info@upandunder.co.uk for general enquiries.
Email: watersports@upandunder.co.uk for general watersports enquiries.
Email: eshop@upandunder.co.uk for eshop order specific enquiries.

Phone (Up and Under Outdoor Gear): (+44) (0)29 20 578 579

Contract customers will find the following email addresses most use:

Email: contract@upandunder.co.uk for contract specific enquiries, e.g. placing an order, requesting a quote, chasing up any outstanding goods.
Email: accounts@upandunder.co.uk for anything to do with invoicing.

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Up and Under outdoor gear address and opening times

We have a physical presence in the form of a large and crowded 2 floor shop at:

490 Cowbridge Road East
Victoria Park
Cardiff
CF5 1BL

Up and Under outdoor gear opening times:

Monday 09:30 - 18:00
Tuesday 09:30 - 18:00
Wednesday 09:30 - 18:00
Thursday 09:30 - 20:00 late evening opening
Friday 09:30 - 18:00
Saturday 09:30 - 18:00
Sunday 10:00 - 16:00

Bank Holidays - Open except for Christmas Day, Boxing Day, New Years Day and Easter Sunday.

How to get to Up and Under

Public Transport

Cardiff Central train and bus stations are next to each other making a great base for getting into the city and for getting to Up and Under.

From Cardiff Central take any bus to Victoria Park. These go regularly from the central station or opposite Cardiff Castle. Your best bets are the Numbers 1, 12, 13, 13a, 16, 17, 17b, 18a, 18b and 19.

Own Power

If you're coming from the East or West then you'll be coming in to Cardiff on the M4.

1. Take J33 and continue down the link road (A4232) to the first major slip exit which lands you at Culverhouse Cross roundabout.

2. Take the 1st exit down the A48 towards the City Centre.

3. After 3.6 km you'll reach a roundabout and take the 2nd of the two exits.

4. Go under the bridge with Brains SA on it and we're 200 m down on the left.

If you're coming down from the Valleys or Mid Wales then follow the A470 until you reach the Gabalfa roundabout, which allows access onto the A48. Follow this westwards (known as Western Avenue) until you reach a mini roundabout at it's WEST end. Take the first exit and do step IV above.

Free Parking is available directly outside and in the immediate area around the shop.

If you still can't find us then phone us up and our tower will guide you in!

Who will help you?

Norman Carter

The philosopher behind Up and Under, Norman (MD) has a keen competitive streak which has taken him all over the world with his triathlon, adventure races and his new love of sailing. Catch him for a chat in the boot fitting area when he's not on the seven seas.

Sara Rhoden

The quieter of the two directors, whose ever growing enthusiasm for world travel has taken her to the dizzy heights of 6000m+, and sports diving in the Galapagos and the Barrier Reef. She has recently sailed across the Pacific and takes a 3000 item Palm Equipment stock check in her stride.

Chris Shorrock

Chris has worked at Up and Under since 1998. He was originally brought in as a part-time member of the sales staff. However, he began the ball rolling for the building of the first Up and Under website and spent until 2011 developing and maintaining it. The latest incarnation of www.upandunder.co.uk has been designed, created and developed by VSI-thinking but still utilizes Chris' experience for development and maintainance work within his role as General Manager of Up and Under as a whole. Chris began walking near his home in the Lake District after having been carried around the hills in a papoose for a few years a long time ago. He advanced to rock climbing whilst still at school and now has a large amount of U.K. winter and Alpine summer and winter seasons behind him. Chris has 2 young children so can help advise on papooses and top crags and walking destinations for families with young kids.

Ben Carter

The second General Manager of Up and Under has a degree in Computing with artificial intelligence from Leeds University and is the expert knowledge behind Up and Under's SAP B1 ERP system that drives the stock of this website. Ben is keen to talk forever on the training aspects of climbing and bouldering. He is also qualified through Lyon Equipment to sell PPE for work at height. As well as an active rock climber and gymnast he is a keen practitioner of winter sports especially snow boarding.

 

James Trigg

James is the Up and Under Contract Manager specializing in Outdoor Centre and Education group equipment and orders. He has been working for Up and Under on an extended year out since he left college - many years ago! As a keen paddler he has paddled more new boats than he has eaten hot meals. He has vast experience of paddling in the French and Austrian Alps, however, he is more regularly found around the rivers and coast of South Wales. James has competed in slalom and Whitewater racing including races on the Teifi, Taff and Dart and marathons including the Exe and Liffey Descents. James also enjoys playing in his sit on top and polo. James' favourite river is the Mellte, but he also likes to regularly paddle the Usk. He has also paddled in Scotland and North Wales with a group of friends from the Cardiff Kayakers.

Dave Bingham

Dave is one of our footwear and electronics specialists, so contact him with your tricky GPS, altimeter and digital mapping enquiries. A love affair of the mountains commenced in 1979 with hill walking in the Peak District progressing on to Munro-bashing, back-packing, scrambles in North Wales, rock climbing, and mountaineering in Scotland, the European Alps and the Greater Ranges. He has topped out on Mera Peak (6476m) in Nepal and Spantik (7027m) in Pakistan, and in 2004 Cho Oyu (8201m) and enjoys giving advice on the high altitude experience. A return to Pakistan in 2007 was sadly marred by avalanche problems high on the mountain, but trekking in the K2 area was fantastic! Dave has trekked also in Nepal and Morocco. He became a holder of the Mountain Leader Award (Summer) in 2003 and is qualified through Lyon Equipment to sell PPE for work at height.

Cathy O'Connor

Cathy has been working at Up and Under on and off since 1996, but the traveling bug keeps taking hold of her. This has meant lots of prolonged exotic holidays and work all over the world, including lots of outdoor instruction and group work. Her range of experiences include voluntary work and trekking in Patagonia and throughout South America, sailing instruction in Australia and throughout Europe, backpacking and climbing in New Zealand and Thailand. When she is present at Up and Under you can question her about most outdoor activities and you can always be sure of a friendly smile and plenty of helpful advice. Cathy came in the top ten of all outdoor retail staff in the UK in 2010.

Andy Foster

Andy joined us in early 2008 and has already made a big impact on the customers, impressing them with his extensive knowledge of products. He has a particular interest in light weight equipment. Watch him breaking out the scales when new gear arrives! He has a wide experience of rock climbing and alpinism having ascended many hard alpine routes. Andy is returning to his favourite venue Yosemite later this year and will also be on expedition in Greenland during the early summer. Keep up to date with his blogs from the big walls on this site.

Elan Winter

After a protracted length of time at Cardiff University, Elan joined the staff late in 2008 to head up the new Up and Under Watersports store at Cardiff Marine Village on Penarth Rd. He has a wealth experience in teaching and coaching various outdoor sports after spending time at Dolygaer OEC, but his main background is waterbased. He started paddling aged nine with Aberfan Canoe Club and never looked back, the South Wales rivers and Canoe Polo pitches are his normal haunt. Numerous trips on the best of British rivers and to the French, Swiss, Austrian and Italian Alps are his first love, however, Canoe Polo now takes up too much time. After spells representing Wales Youth and Senior Polo teams as well a a brief jaunt with the GB u21 Squad, playing wise Elan now competes with St Albans in Div 1, whilst still representing Aberfan in various regional leagues. Coaching also plays an inportant role, coaching various local clubs, culminating in coaching the GB Ladies team to World Championship glory in 2008.

Clare Ryan

Currently travelling through Africa, but back for a stint in April-June 2012.

John Morris

Deliveries guru! John paddles with Rhondda Paddlers and enjoys a rich and varied country life. He also keeps fit rushing to the front of the shop, heaving those delivery boxes to the back of the shop and unpacking them in super-quick time so that all your favourite products are on the shelf in time, all being well!

Ross Tilley

Weekend and holiday staff member with masses of experience and qualifications  in paddling and raft guiding having paddling all over the place including two stints on the White Nile in Uganda.

Mike Napier

Chris Constantine

Beth Frugtniet

Saturday and holiday climbing star Beth is the one for all your rockshoe and harness advice as well as help on how to become a youthful rock star.

Jess Jordan

Saturday and holiday staff Jess is a keen paddler who has spent time in the Alps as well as on U.K. rivers and has travelled widely including time in New Zealand backpacking. 

Ami Freeman

Saturday and holiday staff Ami is a keen walker and climber with a speciality in Mid Wales.